Privacy policy

1. Who we are? We are MONDO and we are wholly owned by Mondo Clothing Limited. We are a Nigeria company with registered company number: RC1380444 and we are the data controller responsible for your personal information. 2. Our privacy notice This notice contains our obligations and promises to you concerning the safety of your personal data in our custody whenever you shop, make contacts,or browse about us. It explains how we'll store, handle and protect your data. 3. What personal data do we collect and when? We request the following information: Title Name and Surname Email address Date of Birth Gender Contact phone number(s) Purchase information Interactions with us e.g. contacting our Customer Services Team or visits to our stores/website/app Personal information you put on our social media Information you provide in your reviews of us, or survey responses Delivery address(s) Billing address Attendance at events or in our store Preferred store, categories, brands and budget information IP address Information from cookies, including information on the devices you may use to make a purchase - please see our separate Cookies Policy Images of you (including CCTV footage from our stores if you visit us) Certain physical appearance data which you may disclose to us when booking an appointment with our Style Studio Clothing and shoes size We fetch these information in the following conditions: When you register or use our website When you register or use our app When you allow social media sites to share your data When you contact us by telephone or email When you enter any event, prize draws or competitions run by us When completing any of our surveys or leaving us a review When completing any forms for transnational, employment or other purposes When you buy products or gift cards/vouchers When you've given a third-party permission to share with us the information, they hold about you When you shop in our stores, we may capture your image on our CCTV cameras 4. How do we use your personal data? We use your personal data in the following ways: Enables us to personalize your shopping experience on our sites and in our stores. Allows us to handle your orders, deliver products and process your payments and refunds (including to ensure secure payment and prevent fraud). Enables us respond to your queries, refund requests and complaints. To keep and update your contact history For statistical, analytical or survey purposes - so we can improve our websites and the services we offer you. To enable third parties carry out technical, logistical or other business functions on our behalf such as advertising on social media sites you might use and visit (our ability to do this will depend on the privacy settings you have on your social media accounts). In case of an existing customer (or you have otherwise given us your data) and have not opted out, or where you have consented, we use your data to send you information about our business and products we think you might like and to notify you of products or special offers that may be of interest to you. To process your application when you enter a competition promotion or prize draw. (If there are other purposes specific to that competition promotion or prize draw, these will be explained in the applicable Competition Terms & Conditions). In order to help us manage our customer relationships, we use third party platforms. These platforms assist us to do lots of things, including: conduct email marketing campaigns, advertise online, undertake customer analytics, plan and put on events, book appointments, fulfill orders, make deliveries, returns and refunds etc. We therefore pass on your personal data to these third parties, on the condition that they agree to handle your information in line with this notice. 5. Why are we allowed to handle and store your personal data? There are number of legal bases which allow us to use your personal data. The following sets out more detailed explanations of the bases we rely on to collect and process your personal data: Consent If you visit our site and are not an existing customer, we might ask for your consent to process your data, so that we can send you our special offers and news. Contractual obligations Our primary use of this basis is when you purchase our products in this situation, it is necessary for us to process your personal data in order to prepare and deliver your order to you. Legal compliance In some circumstances, we may be legally required to collect and process your data e.g. to pass it on to the police if criminal activity is suspected. Legitimate Interest It may be necessary to use your data to help us run our business. For example, to effect any change(s) to your account that you request, or to personalize the services we provide - with the aim of improving your customer experience. We will only use your data in these instances, where doing so does not materially impact your rights, freedom or interests. 6. How do we protect your personal data? It is our duty to protect all personal data gathered and in order to do this our teams follow our internal data management policies and handle the data with the greatest level of care and expertise available to us. They do this by using various security technologies and internal procedures to ensure that it is kept safe and secure. 7. How long do we keep your personal data for? We only keep your personal data for as long as necessary for the purpose which it was collected (subject to any legal requirements). Once it is no longer necessary, we will delete the data. 8. Who else sees your personal data? Sometimes we will share your personal data with trusted third parties. We will do this in the following circumstances: To process your order e.g. with delivery drivers, or with third party payment service providers To handle complaints e.g. with our Customer Services call center To detect any fraudulent activity, or assist law enforcement authorities To help us offer you a more personalized shopping experience by sending you offers and updates When we share information with third parties, we will ensure that: We only provide the data needed to perform their specific function They only use the data provided as intended They have the requisite measures in place to protect your data and delete it once the function has been performed, or delete it when we cease working with them 9. Where is your data stored? Some of our partners and third parties who may receive your personal data are based outside of the Nigerian. In such cases, we ensure that our partners are contractually-bound to protect your data to the same degree that is required in Nigeria. 10. Do we process children's data? In order to shop with us online, you must be over 16 years old and we do not knowingly collect personal data from children under 16. However, we encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this notice by instructing children never to provide personal data to us. 11. What rights do you have over the data we store and how can you ask us to stop storing it? You have the right to correct any information we store which might be incorrect, incomplete, or out of date. You can do this yourself by logging into your account, or by contacting our Customer Services Team who will give you step-by-step advice on how to do this. You can contact them by emailing: info@mondonigeria.com If we are processing your personal data on the basis of our legitimate interest, you have the right to ask us to stop. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data. You have the right at any time to stop us sending you marketing material. You can do this in the following ways: Click the ‘unsubscribe' link in any email communication that we send you. We will then stop any further emails from that particular division. Contact our Customer Services Team by emailing: info@mondonigeria.com If you have an account, log in into your account, visit the ‘My Account' area and change your preferences via our website or our app. You can unsubscribe from receiving push notifications by disabling the relevant options in your phone ‘settings' Please note that you may continue to receive communications for a short period after changing your preferences whilst our systems are fully updated. Also, if you follow a link which clicks through to a third-party site, this notice will not apply and you will need to review that third party's privacy terms and conditions. You have the right to ask us what data we hold which concerns you. Such requests are usually free, but we will ask you to submit your query in writing and include the following: Full name (with a valid means of identification) Full address Email address Phone number Specific details on what you require or are requesting We will process your request and will either respond within 30 days, or contact you for further information before we fulfill your request. In the event that we could not fulfill your request (for example, if it does not meet up with our standard), we will give a detailed explanation.s Please submit your requests via the following channels Send an email to: info@mondonigeria.com 12. What can you do if you are unhappy with how we handle your data? Your first port of call should be to contact our Data Protection Officer as outlined in Section 11. However, if you still feel that your data is not being handled appropriately, you have the right to lodge a complaint with the Information Commissioner's Office.